Quality Analyst

Posted on 22 Oct 2020
Expiring on 28 Oct 2020

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience
- Provides immediate feedback to employees who incur critical error
- Conducts regular feedback to employees regarding their quality audits
- Spearheads in internal and external calibration sessions and provide calibration result.
- Generate weekly, monthly and quarterly quality audit-related reports which shall be sent out to internal clients such as Operations Manager and team captain.
- Help improve the technical competence of our frontline consultants through quality evaluations which identify both strengths and development opportunities

Additional Details

  • Location: Pasig, Metro Manila
  • Job Type: Full Time
  • Timing / Shifts: 5 Day Week