Claims Coordinator I (Nightshift)

Posted on 21 Sep 2020
Expiring on 01 Oct 2020

Position Summary:
• Perform basic research of debits for customer claims and returns, and process corresponding credits and/or denials. Work closely with other departments to resolve
disputed claims or debits. Monitor system for outstanding deductions and process commission chargebacks.
Major Responsibilities:
• Research return goods request and issue return authorizations according to PTS Return Goods Policy.
• Track return authorizations and issue appropriate credit and/or denials.
• Perform basic research for customer claims and returns.
• Review debit information, make direct calls to customer to obtain missing information, also make determination to process credit or issue a denial.
• Write credits and debits. Complete and verify all data for credit.
• Assigns appropriate credit reason codes and location codes.
• Uses appropriate system to enter credit data.
• May authorize credit values up to credit value assigned. Credits of greater value must be approved by
• Supervisor or Manager of department, or appropriate director.
• Reviews accuracy of credit files and maintains appropriate credit files.
• Responsible for distributing credit copies and supporting documents.
• Process commission chargebacks. Reviews chargeback request submitted by customer and enters data on system to generate a credit.
• Audits chargeback credit for duplication or potential drop shipments before approving credit.
• Monitor system for outstanding deductions.
• Write denial letters to customer for debits/claims that are denied.
• Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
• Adhere to ISO Standards
• Job duties include but are not limited to the above.

Additional Details

  • Location: Makati, Metro Manila
  • Job Type: Full Time