Front Desk Associate

Last Updated on 23 Mar '23
Expiring on 23 Mar '23


The Receptionist / Frontliner is responsible and accountable for overseeing day-to-day front operations including but not limited to achieving daily, weekly and monthly revenue goals set by the Branch, welcome scheduled and walk-in studio clients, co-spearhead pre-laser/wax procedure to clients with appointments, book client’s appointments in the system, manage and co-supervise decking of therapists, answer phone/walk-in queries of clients.


Achieve daily, weekly and monthly revenue goals set by the Branch Head /management by implementing, promoting programs and packages, enhance and achieve excellent customer service based on operating standard set by the company.
Perform pre-procedure or client check-in procedures including discussing waiver details and proper endorsement procedure of client to the therapist.
Perform after procedure guidelines such as processing of payment, discuss succeeding appointments of client, book client’s appointments using the online booker system (booker)
Answers to queries of clients (whether queries are generated from email/text/phone or walk-in clients)
Handles all types of appointments (old clients, new/walk-in clients, call-in client,etc.) with the supervision and approval by the Branch Head
Co-manage uploading of client’s procedural pictures and documents required by the Branch Head and management
Perform after-sales procedures such as after care/procedure reminders, next scheduled appointments.
Ensures the accurateness of clients’ personal/procedural details
Maintains cleanliness/neatness of the frontline area making sure that all records, data, equipment in the front area are organized at all times


 Specialized Knowledge / Skills

Interpersonal Skills
Communication skills
Problem solving skills
Customer handling skills
Leadership skills

 Education / Work Experience

Preferably with Bachelor’s degree or equivalent 3 work years experience for undergraduate
Preferably with exposure in the wellness industry
Must be fluent in written and spoken English & Tagalog

Additional Details

  • Location: Makati, Metro Manila
  • Job Type: Full Time

About the Employer

Wink Laser Studio
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