Travel Support Specialist (Premium International Airline Account)

Last Updated on 03 Jul '22
Expiring on 22 Jul '22

UP TO PHP 34k/ month


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 340+ industry awards

What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?
• Completed 2 years in college.
• With at least 1 year international airline account experience in a BPO.
• Must be familiar with the GDS system.
• Experience in chat or email support is also an advantage.
• Strong verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Additional Details

  • Location: Pasig, Metro Manila
  • Job Type: Full Time
  • Timing / Shifts: Shifts

About the Employer

TDCX Philippines
Reg. No: CS20141579
 
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