Team Lead (BPO Company)

Posted on 29 Sep 2021
Expiring on 03 Oct 2021

PHP 30k/ month

Manage and direct the daily activities of the agents, including creative resource planning and implementing call center strategies and operations
Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
Carry out a needs assessment and performance reviews to officers
Setting and meeting performance targets for efficiency and quality
Act as subject matter expert for all work-related duties
Practice and ensure compliance with all policies and procedures of the company
Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
Coordinate with Recruitment, IT, and liaising with the HR team.

Additional Details

  • Location: Pasig, Metro Manila
  • Job Type: Full Time
  • Timing / Shifts: Shifts

About the Employer

Reg. No: 008-822-322
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