Tech Support Representative

Posted on 11 Apr 2021
Expiring on 24 Apr 2021

JOB QUALIFICATIONS:

- At least 2nd year college undergraduate for inexperienced candidates
- If not, at least high school graduate with minimum of 6 months call center experience
- Excellent communication skills
- Call center experience is an advantage
- With Technical Account background is an advantage

DUTIES & RESPONSIBILITIES

- Utilize client base tools to provide accurate and consistent, responses to customer inquiries
- Suggestively sell Client products and/or services.
- Follow-up and escalate resolution actions related to unresolved issues
- Troubleshoot and resolve email setup issues
- Utilize chat services using proprietary software to detect, troubleshoot, and correct issues
- Troubleshoot, detect and correct configuration errors
- Additional assigned duties and tasks may be required as needed.

Additional Details

  • Location: Paranaque, Metro Manila
  • Job Type: Full Time