Technical Back Office Support

Posted on 16 Apr 2021
Expiring on 24 Apr 2021

JOB QUALIFICATIONS

• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.

DUTIES & RESPONSIBILITIES

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.


Additional Details

  • Location: Pasig, Metro Manila
  • Job Type: Full Time
  • Timing / Shifts: 5 Day Week